Cancellation and refund policy

Cancellation and Refund Policy

TOURISM, LEISURE, AND ENTERTAINMENT

General Provisions

1. Universe Travel & Business (hereinafter referred to as the "COMPANY") provides a platform for hosting services in tourism, leisure, and entertainment, offered by partners such as suppliers, tour operators, agencies, and guides (hereinafter referred to as "SUPPLIERS").
2. The COMPANY acts as a travel agency and tour operator and is only responsible for the services it provides directly. Services listed on the platform by SUPPLIERS are their sole responsibility. The COMPANY, its agents, and employees are not liable for the actions or services of SUPPLIERS or their representatives.
3. All contractual relationships between the COMPANY and customers (hereinafter referred to as "CLIENTS") are governed by these rules and the agreement concluded through booking confirmation.

Cancellation and Refund Terms

1. All refund rules, including deductions, penalties, and timelines, are governed by the terms specified on the description page of each specific service or tour.
2. Services provided directly by the COMPANY are subject to the same rules outlined on the service description page.
3. SUPPLIERS are required to promptly update and provide accurate information on refund and cancellation rules, penalties, and timelines. In the event of false information, the SUPPLIER assumes full responsibility for any related losses and claims, including possible fines or sanctions imposed by the COMPANY.
4. If the information provided by the SUPPLIER does not match the actual conditions, the SUPPLIER is responsible for any claims and losses.
5. The COMPANY reserves the right to suspend or remove SUPPLIER services from the platform in case of non-compliance with established rules or the provision of inaccurate information. Before suspending or removing services, the COMPANY must notify the SUPPLIER of the identified violations and provide a reasonable period for correction.
6. Any changes to refund rules initiated by the SUPPLIER must be agreed upon with the COMPANY in advance and updated on the platform no later than 10 business days before they come into effect. Failure to comply with this rule may result in fines or sanctions imposed by the COMPANY, including the removal of services from the platform.
7. Refunds for services provided through the platform are processed by the SUPPLIERS directly to the clients. The COMPANY may facilitate the refund process only in exceptional cases, provided this is pre-agreed with the SUPPLIER and documented.

Responsibilities of the Parties

1. The COMPANY is responsible only for the services it provides directly.

2. The COMPANY is not responsible for:

   • Actions or inactions of SUPPLIERS.
   • Changes to the tour program caused by force majeure circumstances.
   • Visa denials or entry refusals to the destination country.
   • Discrepancies between services and CLIENT expectations.
   • Lost property or damages caused by CLIENT actions.

3. CLIENTS are obligated to:

   • Provide documents and information on time.
   • Familiarize themselves with the terms of the tour before booking.
   • Adhere to behavior norms and laws of the destination country.

4. SUPPLIERS are obligated to:

   • Ensure the quality of the services provided.
   • Comply with the declared timelines and conditions.
   • Provide CLIENT support during the service delivery process.
   • Provide the COMPANY with prompt information on any changes to the services offered.

Additional Provisions

1. All disputes and claims must be submitted in writing within 20 days after the tour ends.
2. The COMPANY reserves the right to amend the tour program or cancel bookings in case of insufficient group size, tariff changes, or other unforeseen circumstances.
3. The COMPANY recommends purchasing travel insurance to cover cancellations.

TRAINING AND BUSINESS

Membership Policy

1. Payments for membership or courses are non-refundable under any circumstances, including but not limited to cancellations by the CLIENT, changes in personal circumstances, or dissatisfaction with the services provided.
2. Any changes to membership terms are published on the platform and are binding for all participants.

Responsibilities of Participants

1. Participants are prohibited from sharing confidential information obtained during training.
2. Any damages caused by a participant to the COMPANY or third parties are the participant's responsibility.

General Provisions

1. The COMPANY is not liable for losses caused by the actions of third parties, including SUPPLIERS and project participants.
2. In case of disputes between the COMPANY and CLIENTS, SUPPLIERS, or other project participants, all disagreements shall be resolved through negotiation. If a resolution cannot be reached, disputes will be settled in court according to the COMPANY's location.
3. Pre-litigation resolution of disputes is mandatory.

Additional Information

The COMPANY reserves the right to make changes to this policy. The current version of the policy is always available on the COMPANY's official website.